Refund policy

At Bazar On Wheel, we want our customers to receive the correct products in good condition. Please read our Refund, Return & Exchange Policy carefully before placing an order.

1. Return & Exchange Window

Customers must raise a return or exchange request within 7 days from the date of delivery.

Requests received after 7 days may not be accepted.

2. Eligible Cases

A return or exchange request may be accepted if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product received is materially different from the product ordered.

For damaged, defective or incorrect products, customers should contact us as soon as possible after delivery.

3. Conditions for Return or Exchange

To qualify for a return or exchange:

  • The product must be unused and in its original condition.

  • The original product box and packaging must be retained.

  • All accessories, manuals, warranty cards, tags and other items supplied with the product must be returned.

  • The invoice or proof of purchase should be available, where applicable.

  • The product must not have been damaged, modified or tampered with after delivery.

We may request photographs and/or an unboxing video to verify damaged, defective or incorrect items.

4. Non-Returnable / Non-Exchangeable Cases

A return or exchange may not be accepted when:

  • The request is submitted more than 7 days after delivery.

  • The product has been used, installed or altered.

  • The product has been damaged by the customer.

  • Original packaging, accessories, manuals, warranty cards or other supplied items are missing.

  • The product was ordered correctly but the customer no longer wants it or has changed their mind.

  • Damage results from improper handling, installation or use contrary to the manufacturer's instructions.

  • The issue relates to normal wear and tear.

  • A manufacturer warranty is applicable and the issue is required to be handled directly through the manufacturer's authorised service network.

Nothing in this policy limits any rights available to consumers under applicable Indian law.

5. How to Request a Return or Exchange

Please contact Bazar On Wheel within the eligible period and provide:

  • Order ID

  • Customer name

  • Registered mobile number or email address

  • Product name

  • Description of the issue

  • Clear photographs and/or video showing the issue

Email: info@bazaronwheel.com
Phone: +91 8470981222

Our team will review the request and provide further instructions.

Please do not send a product back without receiving confirmation from our support team.

6. Inspection and Approval

All returned products may be inspected before an exchange or refund is approved.

If a returned product does not meet the conditions described in this policy, Bazar On Wheel may reject the request, subject to applicable consumer law.

7. Exchange

Once an exchange request is approved, we will arrange a replacement depending on product availability.

If the same product is unavailable, we may offer an appropriate alternative or provide a refund, as applicable.

8. Refunds

Where a refund is approved, the refund will normally be processed to the original payment method used for the order.

The time required for the amount to appear in your bank account, card or payment account may depend on the relevant bank or payment provider.

Shipping, handling or other charges may not be refundable except where the return results from a damaged, defective or incorrectly supplied product or where required by applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been packed, dispatched or handed over to the delivery partner may not be eligible for cancellation.

If an eligible prepaid order is cancelled before dispatch, the applicable amount will be refunded to the original payment method.

10. Manufacturer Warranty

Certain appliances and branded products available on Bazar On Wheel may carry a manufacturer's warranty.

Warranty duration and coverage vary by brand and product. Any warranty mentioned on the product page is subject to the manufacturer's warranty terms.

After the Bazar On Wheel return/exchange period has expired, warranty-related issues may need to be handled by the relevant manufacturer's authorised service centre.

11. Contact Us

For refund, return or exchange assistance:

Bazar On Wheel
A1/25, Palam Dabri Road, Basement BOB
Mahavir Enclave, New Delhi – 110045
Phone: +91 8470981222
Email: info@bazaronwheel.com