Privacy policy

At Bazar On Wheel, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy describes how information may be collected, used, disclosed and protected when you visit bazaronwheel.com, create an account, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Personal and Contact Information

  • Name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping address

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Returns, refunds and exchange information

  • Delivery information

Account Information

If you create an account, we may collect information required to create and manage that account.

Payment Information

Payments may be handled by third-party payment service providers.

We generally receive transaction-related information needed to process and verify an order rather than complete sensitive card or banking credentials.

Device and Usage Information

When you use the website, information may automatically be collected such as:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Referring pages

  • Website interactions

  • Cookie and similar technology information

Communications

We may retain information you provide when contacting customer support, submitting forms, requesting returns or exchanges, or communicating with us through email, phone, WhatsApp or other available channels.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.

  • Accept and verify payments.

  • Arrange shipping and delivery.

  • Provide order and delivery updates.

  • Manage returns, exchanges and refunds.

  • Provide customer support.

  • Create and manage customer accounts.

  • Detect or prevent fraud and misuse.

  • Maintain website security.

  • Improve our products, website and services.

  • Analyse website usage and performance.

  • Send marketing messages where you have consented or where otherwise permitted by law.

  • Comply with legal, tax, accounting and regulatory obligations.

3. Legal Basis and Consent

Where consent is required for processing your personal data, we aim to obtain consent in a clear and appropriate manner.

You may withdraw consent for processing that relies on consent, subject to processing that remains necessary for legal obligations, existing transactions or other lawful purposes.

Withdrawal of marketing consent will not affect transactional messages relating to existing orders.

4. How We Share Information

We may share necessary personal information with trusted service providers involved in operating our business, including:

  • E-commerce and website technology providers

  • Payment gateways and payment processors

  • Courier and logistics companies

  • Cloud and hosting providers

  • Customer communication services

  • Analytics providers

  • Marketing platforms

  • Professional advisers

  • Government or regulatory authorities where legally required

Such information should only be shared to the extent reasonably necessary for the relevant service or legal requirement.

5. Shopify

Our online store operates using Shopify technology.

Shopify may process certain information in connection with providing e-commerce functionality and related services.

Shopify's handling of information is also governed by its applicable privacy terms and policies.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning.

  • Remember user preferences.

  • Maintain shopping carts and sessions.

  • Analyse website traffic.

  • Measure website performance.

  • Support advertising and marketing activities.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send information about:

  • New products

  • Offers and discounts

  • Promotions

  • Store updates

You may unsubscribe from promotional email communications using the unsubscribe option provided in those messages or by contacting us.

Transactional communications regarding orders, payments, delivery, refunds or customer service may still be sent when necessary.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing transactions

  • Providing customer support

  • Maintaining business records

  • Complying with tax and accounting obligations

  • Resolving disputes

  • Meeting legal and regulatory requirements

  • Preventing fraud and misuse

Retention periods may differ depending on the type of information and applicable law.

9. Data Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal data, including the ability to:

  • Request information regarding the processing of your personal data.

  • Request correction of inaccurate or incomplete information.

  • Request erasure of eligible personal data.

  • Withdraw consent where processing is based on consent.

  • Raise a grievance regarding the handling of personal information.

Certain information may need to be retained where required by law or necessary for legitimate transaction-related purposes.

11. Children's Privacy

Our services are not intentionally designed to collect personal information from children independently of a parent or legal guardian.

If you believe a child has provided personal information improperly, please contact us so that appropriate action can be considered.

12. Third-Party Links

Our website may contain links to third-party websites, social media services or other external platforms.

Their privacy practices are governed by their own policies, and Bazar On Wheel is not responsible for the privacy practices of independent third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, practices or legal requirements.

The current version will be published on this website with an updated revision date.

14. Privacy Questions and Grievances

For questions, requests or grievances relating to your personal information, contact:

Bazar On Wheel
A1/25, Palam Dabri Road, Basement BOB
Mahavir Enclave, New Delhi – 110045

Phone: +91 8470981222
Email: info@bazaronwheel.com